The worst service I’ve ever experienced!!!
Saturday night we call at 23:45 for Aylestone Drive....it turns up at Aylestone Road. They then say that we weren’t there (well yeah of course!). We call up and when we speak to the guy, he hangs up on us!! We call back again and speak to a woman, she was actually quite helpful. Another 20 minuets she said, fair enough. So we wait..... we then call back and the guy answers it again. Claims that there is no booking....then answers us back and hangs up on us again.
Terrible service. They did this to my partner and mother in law on Ladies Day at Leicester Racecourse the other month, and they left them stranded for 2 hours!!!!
Avoid at all costs....seriously....avoid them as they are the worst!!!!!!!!!
Absolutely fantastic service from start to end.
Thanks to all the staff involved in my airport trip/booking.
Thank you, to Aylestone Taxi for providing my family and I a great service to Birmingham airport. Will be definitely using them again
Absolutely disgusting customer service tonight. I don't understand how some of these workers are employed. Extremely rude - picking me up in the middle of the road (holding up traffic & expecting me to cross the road and hop in the taxi whilst there was moving traffic around me), with no conversation for the whole journey, alongside 'tutting' at other drivers on the road & overtaking making me feel very uncomfortable. He then had the cheek to charge me £8 to get into town when I was made aware through text message that it would be £7. No welcome & no thank you. Absolutely disgraceful. I will not be using this taxi firm again & I advise anyone else not to also, as there are many other more professional companies in and around Leicester.
Really friendly office staff and drivers great service all round would recommend