Dishonest, I asked for a price on the phone and was quoted £18 for a journey. When we arrived at our destination I was asked to pay £23. The driver stated that there was an error in the office and I was quoted incorrectly. The driver further stated without hesitation where it had been booked for in error and the fare of £23 was correct.
If the company and driver are both aware of the error, either call to notify the customer of the mistake in advance or honour the agreed price. The driver and company elected to neither. My thoughts are they care little about their customers or their reputation.
I was left in a situation with my wife and young daughter, not wishing to argue the point. The grumpy driver did not give any indication he was interested in amicably resolving this issue.
A very reliable taxi company.modern clean cars friendly drivers Smooth efficient booking service .Vehicle always on time
Dropped our family off for a family holiday at East Midlands airport and was told that we had to pay the full amount for travel to and from East Midlands airport which we was told was £50 each way and was then asked for the full £100 up front which we happily paid when we asked for a receipt he didn't give us one. Once returned from the holiday the minibus had broken down leaving us stuck at the airport for over 2 hours being told that the minibus was only 2 minutes away when actually it was broken down. After the 2 hours of waiting in the rain at East Midlands airport at early hours of the morning 2 normal taxis were sent to take us home. A week later and they have turned up at my elderly grandparents house telling them that we owe them £35 when in fact they had overcharged us £30 for charging us £50 each way instead of £35 each way which we soon found out when visiting the taxi company to speak to a manager. Very bad service and feeling harrassed by this taxi company will not be using again!
Truely awful. Usually good.l but was given nosense wax use when booked in advance. Taxi meant we were late for a table booking. No notice given, didn't give a damn. Looking for a new taxi company now
Great service. Drivers were Polite and on time.I used them for airport runs as well . Beat most of the other companies on mini bus prices.very impressed thanks guys