Had a airport run this morning, on time. driver 089 was really nice. offered us refreshments, great booking by the app, couldnt really ask for more. hope you guys keep up the great work.
Polite and friendly company. Always prompt and reliable. The members of staff in the office are always very helpful - recommend to anyone after a high quality service!
Aylestone Taxis are the most inconsistent and unreliable taxi company I have ever used. This morning I booked a taxi with them as my usual company had a 20-30 minute wait. I was assured it would be with me in ten minutes... 40 minutes later my taxi hadn’t arrived. I was calling the office every 5 minutes to ask where my taxi was/how long it was going to be and the estimated time of arrival was constantly changing from 2 minutes to 5 minutes and so on. It felt very much like the lady I was speaking to was just making up a wait time to keep me off their backs. Within the last phonecall I made to the company, the lady finally admitted to me that the taxi had gone to the wrong address further down my road, waited there then left. She said it was going to take around 15 minutes to get another car out to me. I find it difficult to see how they got the wrong location as I stated it in every phone call I made to the company during the wait. I ended up telling her to forget it and got the bus. I was almost an hour late for work. I understand mistakes happen and sometimes there can be miscommunication but I’ve had incidents like this happen with Aylestone Taxis before. If I am told 10 minutes and my taxi comes in 15 I can deal with that no problem but I think 10 minutes turning in to 40+ minutes is ridiculous.
Booked a taxi from train station this morn, brilliant service taxi on time, I tracked the driver too see how far he was, clean car, very helpful picking my bag, will deffo use again.
Used to be amazing but now most the time the office girls lie and say the taxis 5 minutes when in reality it's 15/20 minutes late